As part of a commitment to delivering first-class customer experiences, Tellworks launched a proprietary app that brings ease and transparency to the order fulfillment process. Conceived and developed under the leadership of Chief Information Officer, Chris Clark, the AIMS+ Order App was launched in November 2020.
Using the app, customers can schedule prioritized pick-up times at any of Tellworks’ 47 fulfillment centers across the country. Optimized for both desktop and mobile devices, the app can record goods acceptance, process goods deployment, create packing slips and export data.
“This is a Market-facing application designed specifically with the customer in mind. It’s built from the perspective of ‘What does the customer need to see, do and use?’” said Clark, adding, “Our goal is to get product into the hands of the end-user faster and more easily.”
The app’s beautifully designed dashboard allows Tellworks teams to see usage trends and product movement data. It’s a real-time report card that lets the company know if the app is achieving the stated goals, which are:
- Serve as a centralized location for customers to manage orders.
- Eliminate the manual logistics previously required to schedule and fulfill orders.
- Minimize the amount of time products spend in warehouses.
The company is already seeing great benefit from the app. For example, usage is trending up, and now 75-80% of all customer orders are being scheduled through the app. The app is also reducing inventory time on hand; in March orders scheduled through the app averaged 7 days on-hand while orders scheduled manually (outside the app) sat for an average of 15 days before pick-up. Tellworks project managers are able to move inventory more proactively, now that they have better visibility into the order-to-pick-up timeline. The AIMS+ Order App will continue to be a work-in-progress, with new features planned to make the customer experience even better.